A Facebook Chatbot is an automated chatbot which integrates seamlessly into the Facebook messenger platform and enables for easy direct communication with your customers, returns and FAQ, etc. ChatBots can also automate the process of multiple customer service requests and work on a messaging platform, like Facebook Messenger.
This kind of software is an open-source application developed by Facebook and the developers are allowed to publish the software for all users to use as long as they adhere to certain codes of conduct and regulations. These programs are extremely useful in generating traffic and interest in your company through Facebook messenger. It is an excellent way to build a relationship with your customers and interact with them. You can easily communicate with a wide range of people from all over the world in this manner. In fact, this software can increase sales conversions dramatically.
For business owners, this is a great tool. Through the software, you can easily collect the feedback and comments from your customers about your product and services. You can then make use of this feedback and comments to improve your product or services. You can also make use of feedback to improve your marketing campaign to attract more customers and increase the profit margin.
There are different types of Facebook Chatbot available in the market. For example, one-on-one chats and live chats. These can be extremely useful for business owners who are involved in very important transactions. For example, if you are planning a huge sale then it is much better to have a live chat option. With this option, your customers will chat with your sales agent and tell you about their requirements and how they can benefit from the sale.
After collecting the feedback from your customers, you can work closely with your sales agent and work out a solution that is suitable for both of you. The sales agent may suggest a new product that can cater to their needs. They will then get paid a commission depending on the number of sales you get from the product. On the other hand, if you suggest the new product to your customer, they can easily buy from you since they will have a lot of options and they will have nothing to lose.
Messenger Bot makes the use of artificial intelligence and technology in order to make it possible for you to automate the entire process of customer support and sales. The program will make use of various artificial intelligence techniques and technologies such as natural language processing, neural networks, and deep learning to automatically analyze your customer's information and use it to suggest new product ideas and suggestions to your customers. As far as artificial intelligence is concerned, the program is able to understand your customers' queries in a natural way and can then make use of all the available data to suggest the best possible answer.
The Messenger Bot program has a huge database of over 30 million questions from your customers, so it can automatically answer every query that your customer asks. With this large database, it can even provide multiple answers to different questions that your customers may have. This program works on a message system, which enables you to easily interact with your customers in a highly personal manner.
It is very beneficial to the growth of your business because customers will always come back to you for a good customer service program. With the Messenger Bot program, you can also keep the customer satisfied by answering their questions, which in turn will bring you more returns.