Here, trying to understand the problem and have a concrete understanding of what is going on is an integral part of solving the problem.
Particularly, lack of understanding would not help people to solve their problems. Knowing how it works, what the problem is, gives you a better basis for solving the problem.
I am not trying to give a simple explanation of the problem. Try to identify the actors involved and how they relate to one another.
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Pay attention to the things you are fighting for to win whatever position you are missing due to current problems. Now you have a simple explanation of the problem.
Also, try to consider all limitations and assumptions you have about wording the problem. Sometimes it is these assumptions that get in the way of our view of possible solutions.
You need to determine which assumptions are valid and where they should be taken into account.
Furthermore, try to solve the problem in several parts. Solve from a more detailed problem section overview. This is known as the top-down approach. Write down the question, then give the answer in one sentence.
The solution should be a general statement of what will solve the problem. From here you can further develop the solution and gradually increase its complexity.
Moreover, While it can be helpful to have critical thinking when solving problems, you also need to be creative and analytical in mind.